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Frequently Asked Questions

What is the minimum order quantity?

Our minimum order quantity for green coffee beans is typically one 60kg bag. For roasted coffee, we can accommodate orders starting from 10kg. However, we're flexible and can discuss your specific requirements.

Do you provide samples before ordering?

Yes, we provide samples for serious inquiries. Please contact us with your requirements, and we'll arrange for samples to be sent to you. There may be a nominal fee for shipping depending on your location.

What are your shipping terms?

We offer various shipping options including FOB, CIF, and DDP. The specific terms can be discussed based on your location and requirements. We work with reliable logistics partners to ensure safe and timely delivery.

Do you provide certifications for your coffee?

Yes, we provide all necessary documentation including Certificate of Origin, Phytosanitary Certificate, and Quality Certificates. Some of our coffees also have specific certifications like Organic or Rainforest Alliance, which can be discussed based on your requirements.

What payment methods do you accept?

We accept payment via bank transfer, letter of credit (L/C), and other standard international payment methods. Payment terms can be discussed based on the order size and our business relationship.

How long does shipping take?

Shipping times vary depending on your location. Typically, shipments within Asia take 1-2 weeks, to Europe 3-4 weeks, and to the Americas 4-6 weeks. We provide tracking information so you can monitor your shipment's progress.

What coffee varieties do you offer?

We specialize in premium Indian coffee varieties including Arabica, Robusta, and the unique Monsoon Malabar. Each variety is available in different grades and processing methods. Visit our Products page for more details or contact us for specific requirements.

Do you offer custom roasting profiles?

Yes, we can customize roasting profiles according to your preferences. Whether you need light, medium, or dark roasts, or have specific flavor profiles in mind, our expert roasters can accommodate your requirements for orders above certain quantities.